Please read all conditions below.
Starlink & Ooredoo reserves the right to refuse a return / refund / exchange request.
Please make your claims for "damaged items on delivery" or missing items within 48 hours.
If you decide to return your purchase, you can do so within 48 hours of receipt of products after your purchase. Note that all returns and cancellations after receiving the order(s) / product(s) are subject to a charge of QR 30 fee.
The following conditions apply:
- To return an item please call our Customer Care Centre at 44283888 or email customerservice@starlink.qa
- All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Goods must be complete, unused, and in 'AS NEW' condition as received. If the box has been opened we can not return the item.
- If the goods are defective, please specify the defect. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.
- Refunds will be done only through the Original Mode of Payment.
Cancelling an Order
You can cancel the order within 48 hours after the receipt of your orders.
Please notify us either by phone 4423888 or email customerservice@starlink.qa . Kindly mention your reason for cancellation, so that we can work on improving our service to do better next time.
Refunds will be done only through the Original Mode of Payment.
Warranty Claim
In order to claim, please contact our customer service by phone 4423888 or email customerservice@starlink.qa or visit any Starlink Service Center (Aspire, Al Nasr, Al Wakra or Al Khor).
